I have not received an Email which was just sent
There are several reasons due to which this may occur: The MX record of the sender is misconfiguration. As such, he should contact the technical support responsible for hosting his mailbox or...
View ArticleA sender has received a bounced message
A bounced back message can be received for a variety of reasons. If the sender’s e-mail address or IP have been blacklisted by global anti-spam organizations, he should receive this information and...
View ArticleDownloading Emails is slow
This issue could be caused by either a slow Internet connection or large e-mail attachments. As such you should: You should switch your e-mail client to IMAP for incoming e-mails – this will give you...
View ArticleI can not see IMAP folders
The most likely reason for this is that you are not subscribed to any IMAP folders. Your client should have an option such as “Manage subscribed folders” – subscribing to a folder by using this option...
View ArticleAn Email message sent to me has been delayed
The delay might be relate to a temporary connectivity issue on either the sender or the receiver’s end. We are generally working to minimize such occurrences and the only thing a customer can do if...
View ArticleMails sent from my site are not received, because the MX records point to a...
The most likely cause of the issue is that your domain is listed in /etc/localdomains , causing your e-mail messages to be routed locally, bypassing any MX records you have set up. To resolve this,...
View ArticleMy mail box is full. Os there any wat to change the quoata?
You can easily change an e-mail account’s quota from your cPanel->Email Accounts. There should be a “ Change Quota” link next to each one of your e-mail accounts, letting you set the quota to either...
View ArticleSubscribing to an IMAP folder with Thunderbird?
In order to subscribe to an IMAP folder, using Mozilla Thunderbird, simply follow the steps below: Select your mail account from the column on the left Right-click on your account name and select “...
View ArticleMy message was not received by the recipient and no bounce back message was...
The most common reason for this issue is the e-mail message being caught by a spam filter. As such, kindly contact the receiver of the message and have them check their spam folder. If the message can...
View ArticleSubscribing to an IMAP folder with Outlook?
In order to subscribe to an IMAP folder, using Outlook, simply follow the steps below: Open the Tools menu and click on “IMAP folders” Select the folders to which you would like to subscribe and click...
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